About The Book

A comprehensive guide running for highly successful Conflict Resolution sessions. It offers teaching material, group and individual exercises and handouts for over 50 hours of instruction on the 12 skills of Conflict Resolution. Each chapter starts with clear guidelines for constructing training slots of different lengths. It will be invaluable for a new trainer and will refresh and inspire even the most experienced trainer’s material. The most successful style for teaching CR skills is highly interactive and this manual shows you exactly how to achieve this.