Introduction

NOTE: E-Book UNDER CONSTRUCTION – The full training guide, made available here, has not yet all been uploaded and formatted for use as an Ebook. What you’ll find here is what we’ve posted thus far. We will continue to add chapters and will remove this notice when the book is fully posted online.

• Introduction
  Running Conflict Resolution Courses
  Icebreakers and Energisers
  Understanding Conflict
• The Twelve Skills of Conflict Resolution
  The Win/Win Approach
  Creative Response
  Empathy