NOTE: E-Book UNDER CONSTRUCTION – The full training guide, made available here, has not yet all been uploaded and formatted for use as an Ebook. What you’ll find here is what we’ve posted thus far. We will continue to add chapters and will remove this notice when the book is fully posted online.

  • Introduction
    Running Conflict Resolution Courses
    Icebreakers and Energisers
    Understanding Conflict
  • The Twelve Skills of Conflict Resolution
    The Win/Win Approach
    Creative Response